Simrad, B&G Introduce Network Diagnostic Software
Free Wireless Tools Provide Automatic Updates and Enhance Remote Service Support
Simrad and B&G have announced the Network Analyzer and Service Assistant available for all Zeus2 and Zeus2 Glass Helm multifunction displays, and Vulcan chartplotters, NSS evo2, NSO evo2, and GO multifunction displays with GoFree connectivity.
Available in the latest Simrad and B&G software downloads, users will now be notified of system software updates no matter how far offshore they are as long as they have wireless connection with the Network Analyzer.
The new Service Assistant is also available with wireless connection and provides quick technical support by emailing detailed reports for all networked devices.
The Network Analyzer simplifies system-wide updates of multi-display setups by proactively notifying users ─ similar to a mobile phone or a personal computer ─ when new software is available for displays, expansion modules and other networked devices. The Service Assistant is used to transmit a detailed report of Ethernet and NMEA 2000 networked devices ─ including software version and serial numbers of networked devices ─ so technical support can help troubleshoot issues more quickly. The service report not only includes the installed electronics and system configuration, but can also include screenshots captured on the display to further illustrate the issue at hand.
“We lead the industry in wireless capabilities,” said Leif Ottosson, CEO, Navico. “Driven by our strong commitment to quality and ease-of-use, this powerful wireless functionality will help our customers keep their systems optimized. We regularly release free software updates to enhance the capabilities of Simrad-branded multifunction displays, expansion modules and accessories. The Network Analyzer and Service Assistant, along with our GoFree wireless capabilities, not only make it easy to keep your entire system current by notifying you when new software is released, but also help us provide better service to our customers if technical issues occur.”
GoFree connectivity is cloud-enabled technology giving users the capability to receive automatic software update notifications and be able to download and install these updates directly to the display – guaranteeing an up-to-date operating system with the latest features.
The new Network Analyzer and Service Assistant service tools are available in the latest B&G and Simrad software release (version 54.1.85) via a one-time manual download and update to compatible equipment, with no charge to the customer.